🧾 Refund & Return Policy
At toyshouse.pk, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help!
✅ Eligibility for Return
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You can return the product within 7 days of delivery.
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Item must be unused, undamaged, and in original packaging.
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A valid proof of purchase (order number or receipt) is required.
🚫 Non-Returnable Items
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Used, damaged, or unboxed items.
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Products without original packaging or missing accessories.
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Items purchased on clearance or sale.
🔁 Replacement Policy
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If you received a wrong, damaged, or defective item, we’ll send a free replacement.
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Contact our support within 48 hours of delivery via:
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📞 0308- 7544505
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📧 infotoyshouse.pk@gmail.com
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💵 Refund Process
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Once your return is received and inspected, we’ll notify you via call or WhatsApp.
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Refunds will be processed to your bank account or Easypaisa/JazzCash within 5–7 business days.
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Delivery charges are non-refundable unless due to our mistake.
🚚 Return Shipping
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Customer is responsible for return shipping unless:
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Item was defective
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Wrong product delivered
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📝 How to Start a Return
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Contact us at 📧 infotoyshouse.pk@gmail.com or WhatsApp at: 0308- 7544505
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Mention your Order Number and reason for return.
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Our team will guide you through the process.